aha Gateway Hotel Umhlanga

The staff was friendly and welcoming. Thanks to Siphesihle he was excellent in his service forever smiling and the security and reception. The rooms were comfortable and clean thanks

We spent one night for our anniversary. We got a complimentary room upgrade and the linen and pillows were supreme. In fact, we have never slept on such stunning pillows. We also cannot comment the staff enough. Expect a friendly welcome at reception, expect cleaners to hold the lift for you, and expect 5-star service from the waitron staff who can't do enough for you. I haven't felt so warmly welcomed in a hotel in a long time. We also enjoy the walking proximity to Gateway which is super convenient.

The staff was friendly especially the security guard he told us to be careful when taking pictures outside because sometimes they will people snatching the phones, i loved the location because i came to Gateway for shopping so it was very convenient for and my kids because we didn't have to go outside, the shopping centre was just in our doorstep, i will always come back for that.

The room: Was well laid out. Went for a superior room. Had mini fridge, nice large double bed, shower, clean toilets, wardrobe, a safe, a bath and a desk. A balcony too, you could step out onto. Breakfast: A decent selection of options. Beef and chicken sausage options for those who don't eat pork. Eggs could be made by the chef in a variety of ways: scrambled, fried, boiled, poached, sunny side up. Location: Excellent. Very close to the mall. In fact, you could walk to the mall carpark via a connecting walkway from the hotel. Also within hotel, there was bar open till 10.30pm and conference room options in the hotel too. The staff: All very friend people. Nombusa, the housekeeping supervisor, and her staff were wonderfully understanding and were happy to come and clean your room, even very late, after you've had a lie in. Phumeza was a very welcoming hostess, had good energy and was happy to help deal with requests.

Great Staff. Very accommodating Helped me with another room when I could not access mine Also we're happy to shoe me another room in case I wanted to change.